Privacy Policy

Last updated: 24 September 2026

AVI Aerial Imagery respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, make an enquiry or use our services.

1. Who we are

AVI Aerial Imagery is a sole trader business based in St Helens, Merseyside, United Kingdom.
For data protection enquiries, please contact:
Email: hello@aviaerialimagery.co.uk
Website: www.aviaerialimagery.co.uk

2. Information we collect

We may collect personal information that you provide when contacting or working with us, including:
  • Your name
  • Business or organisation name
  • Email address
  • Telephone number
  • Billing or project address
  • Details relating to your enquiry or project
  • Correspondence between you and AVI Aerial Imagery
  • Information required for quotations, invoices and payment records
Our website may also collect technical information about how visitors use the site, such as device/browser information, pages visited and website traffic information.
Aerial photography and video captured while carrying out our services may also incidentally contain identifiable people, vehicles, properties or other information.

3. How we use your information

We may use personal information to:
  • Respond to enquiries
  • Prepare quotations and arrange work
  • Plan and carry out drone operations
  • Communicate with clients about projects
  • Deliver photographs, video and other project files
  • Provide access to client project portals
  • Issue invoices and maintain accounting records
  • Meet legal, regulatory, insurance and safety requirements
  • Maintain and improve our website and services
  • Protect the security of our website, client portals and business systems
We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include performing a contract or taking steps before entering into a contract, complying with a legal obligation, obtaining consent, or pursuing our legitimate interests in operating and protecting AVI Aerial Imagery.

4. Aerial imagery

As part of our services, AVI Aerial Imagery captures aerial photography and video of properties, construction sites, commercial premises, events and other locations.
Where reasonably possible, we aim to minimise the unnecessary capture of identifiable individuals and information unrelated to the purpose of the flight.
Imagery may be retained where necessary to provide the service requested by our client, maintain appropriate project records or meet legitimate business or legal requirements.

5. Client portals and project files

Clients may be provided with access to password-protected areas of our website and external file-delivery services.
Project imagery and other deliverables may be stored or shared using services such as Google Drive. Interactive 360° imagery may also be provided using third-party hosting services such as Kuula.
Clients are responsible for keeping project passwords and private access links supplied to them secure.

6. Who we share information with

We do not sell personal information.
Where necessary to operate our business or provide our services, information may be processed using trusted third-party service providers, including providers of:
  • Website hosting and website services
  • Email and business productivity services
  • Cloud storage and file delivery
  • 360° imagery hosting
  • Banking and payment services
  • Accounting or professional services
Our website is hosted using Squarespace, and we use Google services including Google Workspace and Google Drive.
Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are relied upon in accordance with applicable data protection law.
Information may also be disclosed where required by law or where necessary to regulators, insurers, professional advisers or relevant authorities.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, insurance and business requirements.
Financial and transaction records may be retained for the periods required under UK tax and accounting requirements.
Project correspondence, imagery and other project records may be retained where reasonably necessary to provide ongoing services, maintain records of completed work or respond to future queries.
Information that is no longer required will be deleted or securely disposed of where appropriate.

8. Cookies and website analytics

Our website is built and hosted using Squarespace.
Squarespace may use cookies and similar technologies that are necessary for the operation and security of the website. Depending on your choices, analytics or performance technologies may also be used to help us understand how the website is used.
Where consent is required for non-essential cookies or similar technologies, these will only be used in accordance with your cookie preferences.
You can change your preferences using the cookie controls available on our website.

9. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
  • Request access to information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Ask us to restrict how your information is used
  • Object to certain uses of your information
  • Request transfer of certain information
  • Withdraw consent where we rely upon consent
Not all rights apply in every circumstance.
To exercise your rights or ask a question about how your information is handled, contact: hello@aviaerialimagery.co.uk

10. Complaints

If you have concerns about how AVI Aerial Imagery handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will be published on this website.